Internship in Premium Feedback Services (limited 6-12 months, 40-100%, all genders)

Aufgaben

• Beantworte Beschwerden und gewinne das Vertrauen der Gäste zurück.
• Unterstütze die Abteilungsleiter bei Projekten und administrativen Aufgaben.
• Entwickle eigene Ideen zur Verbesserung und arbeite an Projekten mit.

Fähigkeiten

• Bachelor- oder Masterabschluss in Tourismus oder einem ähnlichen Bereich.
• Fließende Deutsch- und Englischkenntnisse in Wort und Schrift.
• Kenntnisse in MS Office-Tools und Apps, einschließlich Teams.

Internship in Premium Feedback Services (limited 6-12 months, 40-100%, all genders)

Premium Feedback Services is dealing with all kinds of customer feedback about their journey with SWISS. Especially after a negative experience, we consider it our own challenge to win back the trust of our guests. But we are not only in touch with our guests, but also with lawyers, national enforcement bodies and other legal entities.

Start: July 01, 2025

You may apply in English or German

Be part of our worldwide community with its heart in Basel where our team focuses on the most complex, sensitive, and important customers. In Basel, we are also home of the legal team supporting the LH Group lawyers defending legal claims against SWISS and Lufthansa.

• Reply to written complaints from the beginning to the end and make a guest happy again.
• Assist the department leads with various short- and long-term assignments.
• Take over administrative tasks for the department.
• Support our legal teams e.g. Proceeding payments.
• Develop own ideas for improvement and participate in projects.

Team Lead Premium Feedback Services

Swiss International Air Lines AG

Subsidized parking or public transport, Company health management, 25 days of annual vacation, Flight benefits, Employee and networking events, Remote working (e.g. From home), Flexible workhours and part-time working models, Discounts, Diversity programmes

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

If you are fascinated by aviation, bring in an interest in Customer Service and its challenges and love communication, this is the internship for you.

We are looking for an open and friendly analytical-thinker with a hands-on approach to join our diverse team of 35 in Basel.

• Workload Specification: For this position, a 70%-100% workload is preferred.
• Bachelor’s or Master’s Degree or an “HF” Advanced Federal Diploma of Higher Education in Tourism or in similar field of study
• German and English fluently spoken and written
• Knowhow in MS Office tools and apps incl. Teams

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... Where people matter.www.swiss.com

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